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The Return Policy is only applicable to purchases made through WWW.VIVICHEO.COM

    • To be eligible for an exchange, the merchandise must be returned UNWORN and UNWASHED. It’s important that your return is sent to us via a traceable mode as we'll not be responsible for any lost mail sent through non-traceable mailing options. 

    • VIVICHEO will not provide any form of cash refunds. All transactions will be refunded in store credits.
    • Colors shown on screen may have slight variance on different screens as different tech devices have different specifications and resolution. As such, colors may be portrayed with slight differences. This applies especially for brighter hues.

    • Requests for exchange/ return due to such reason will be rejected. 

    • For goods that were purchased using Store Credits/coupons, returns/refunds are strictly disallowed. Only Size Exchange will be allowed.

    Conditions to qualify for return & exchange :

    1. There is defect in our merchandise. Defects include holes, missing parts, faulty stitching and discoloration, stains.

    2. Wrong merchandise size were being shipped.

    3. We do not do exchange for all items that does not fit as the measurements are clearly provided on our platform

    You may return your order by mailing it to us:

    1. Pack the item(s) and a completed Returns Form together in a parcel.

    2. Send your parcel using a traceable mode of delivery to our office at:
       25 Tai Seng Ave #04-01, Cityneon 534104
      Your return must be made within 14 days from the date of delivery/collection.

      Please note that after this duration has expired, we will not accept the return of any/the item. And all returns will be refunded in the form of GIFT CARD to be send to your email .

    3. Store Credit ( the value of the merchandise ) will be given to you within 7 business days from when we receive your parcel.

    Returns at Retail Stores Temporarily Unavailable

    • From 7 April - 1 June 2020 in line with the government's circuit-breaker measures to stop the spread of the Covid-19 virus , all returns at our office will be temporarily unavailable.

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