FREE DELIVERY WITHIN SINGAPORE STARTING FROM 5 APRIL 2021

FAQ


How long will be the shipping time?
Orders typically take up to 1-2 working days to process before they ship – excluding weekends and holidays. During Holidays processing times may take up to 5 days. 

Will I receive a tracking number?
Tracking number will be provided

What courier will be used for the delivery?
All our Singapore orders are being handled by TransLogic.

I placed an order but did not received a confirmation email. Why? 
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email , please email our support team at talktous@vivicheo.com

I want to change my order / address, can I?
We highly encourage you double check sizes and addresses prior to placing an order with us, and we fully understand that things come up and mistakes can be made. We process orders the same day they are placed. If a change needs to be made to your order please contact us at talktous@vivicheo.com ASAP and we will do our best to accommodate that change.

I have a question on my order or your store that is not yet answered , how do i get a hold of you?
Please email us at talktous@vivicheo.com and we'll respond as soon as we can :)